FAQ’s
HOW TO BOOK
  • How is the booking process?

    You need to book trough the website or by calling our Reservations Department. When booking you will need to provide a credit card number and its corresponding expiration date as  guarantee or for processing the payment since that depends on the rate conditions  that you choose.

  • How do I cancel my reservation?
    You can cancel your booking free of charge up to 5 days prior your arrival date. If not, we would collect the amount corresponding to the 1st night as a penalty fee. This is not applicable to non refundable bookings.
  • How do I pay the reservation?
    We accept Visa, Mastercard, American Express.
  • Prices are per person or per apartment?
    Prices are per apartment.
  • The total price includes all expenses and taxes?
    Shown prices include VAT. However, on arrival you would need to pay the city tourist tax corresponding to 2,48 euros per person per night for olders than 17 years.
  • Safety in the process of booking

    www.ainb.net is certified by Geotrust, which guarantees that data sent through the portal web pages are protected from any outside access. The technology used is known as SSL (Security Sockets Layer) with a high level of encryption (RC4 128 bit) that qualify for the information sent through the site is of maximum safety:Or encryption, data sent is encrypted to be extremely sensitive.

    Or authentication, the recipient’s identity is verified by Geotrust and the server to which you are sending the information is secure.

    You can verify that this is a secure server by checking the web page URL (starts with “https” instead of “http”) and the security icon that appears at the bottom of your browser (or a full key lock, depending on the browser used. When you click on it, you’ll see information about the secure site.) You can find more information on security certificates in http://www.geotrust.com Geotrust.

  • Do you accommodate large groups?

    AinB loves groups, but reserves the right to cancel, within 72 hours from the time the reservation is made, all reservations of more than 2 apartments that it considers inappropriate.

    Behavior rules: AinB reserves the right to immediately cancel a reservation if the guest has an aggressive behaviour towards the staff in charge with the building, with obvious signs of (alcohol) intoxication. This type of behaviour would be especially controlled for the reservations that correspond to groups celebrating stag / hen parties.

APARTMENT
  • The apartment is equipped?

    All apartments are fully equipped for a comfortable stay. We have satellite TV, wi-fi (completely free) air conditioning cold and hot, and the kitchen has all the necessary utensils. They also have hair dryers, towels and bedding. Please contact our staff if anything else required.

  • What is the hour for check-in and check-out?
    The apartment will be available at 15:00 pm and check-out time is 11:00 h. If the apartment is ready on your arrival, of course we can do the check in earlier than established time, however if not, we can always store your luggagge before and after that time.
  • How is cleaning the apartment?
    The cleaning of the apartments is made prior to the arrival of each client. Before departure, is required to leave the apartment in reasonable condition.
  • Are there towels and bed linen in the apartment?
    The apartment has clean towels and bedding according to the number of people occupying the apartment.
  • Do you have a baby cot?
    Yes, we have baby cot. Please send us an e-mail request. The extra cost is 10 € / night. We can also put extra beds for 20 € / night.
  • Do the apartments have parking?
    We have a parking place near the apartments (except Entenza). This parking is located at c / de les carretes, 45 08001 Barcelona. The car is priced at 20 euros / night.
  • Where is pick up the keys?
    Once you complete your booking you will receive the booking confirmation including instructions for check in.
  • Where I can go if you have any questions or need?
    AinB Apartments has staff in each building who will treat you from the moment you arrive until the day of departure.
    We also have reception at Jaime I, street n º 13 where you can go whenever you need, and where we provide tourist information about Barcelona and its surroundings. We also have an emergency telephone in which we serve 24 hours a day.
  • I want to know if the area is an apartment is safe?
    All apartments offered on our website are located in safe areas but due to be in most cases of tourist areas, it is better to be very careful of pickpockets and never lose sight of bags or suitcases.